Manage Incidents and Tickets
We often hear about the importance of customer service and all the
factors that contribute to a good customer experience, like speed of resolution or a pleasant support agent.
BLUSERVE helps you achieve that with no hefty software / hardware cost, delivered with its cloud solutions.
Manage Customer Requests
Impress your customers with a professional,
tailored self-service portal where they can see recent deals and documents,
communicate, and submit requests for support, enabling a more personal relationship
that fosters customer loyalty.
Online Chat Services
Monitoring page visits, tracking customer demands
and identifying trends are few recipes to a good Customer Management Software.
For all these setups to collaborate, you need a good solid communication between
your customers and your support team; and Online Chat service is one of those.
Assign and Track Incidents
Ensure that account owners have visibility into customer
projects by using BLUSERVE to build and track projects and details
including budgets, milestones, tasks, and resource assignments.
BLUSERVE's workflows also integrate seamlessly to allow for automatic
notices and the attachment of files to project tasks.
Identify trends and drivers in your support organization,
building reports that show tickets by their state, priority, and much more.
Close the loop on your entire business's operations by using support reports to
improve your support organization's performance, or your business's product and service performance.